When to contact us?

Assistance from the moment we are contacted

The sooner we are contacted, the more we can help.

In many cases, we are contacted when the injured person is about to be discharged from hospital, or has returned home. At this point we can still assist, but if we had been contacted sooner, we would have been able to work on behalf of the injured person to provide real benefits before they were discharged.

For those still in hospital

If we are contacted when the injured person is still a patient in hospital, we are able to make arrangements for their long-term well-being. For example, we can prepare modifications to housing, supply bespoke adapted vehicles and install assistive technology in their home in preparation for their return. All of this facilitates the smooth transfer from the hospital and ensures that everything is in place for their new requirements going forward.

The sooner we are contacted the more we can help

In summary we can be contacted at any time, and will discuss how we can help regardless of the situation. However, the sooner that we are contacted the greater the level of help we can provide.